Refund & Returns Policy. Please contact our customer service team at service.apac@haynes.com in case of any issues with your order. Please note:

Refund &amp; Returns PolicyPlease contact our customer service team at <a href="mailto:service.apac@haynes.com">service.apac@haynes.com</a> in case of any issues with your order.Please note:<ul><li style="text-align: left; font-size: 16px;">Change of mind is not an eligible reason for a return or refund</li><li style="text-align: left; font-size: 16px;">For Digital Products (Autofix and Online Manuals): eligible returns can be requested within 14 days from the date or purchase</li><li style="text-align: left; font-size: 16px;">For Printed Manuals: eligible returns can be requested within 14 days from the date of delivery&#xA0;</li><li style="text-align: left; font-size: 16px;">The item must be returned in its original packaging and in the same brand-new condition (shrink wrapped) as it was when you received it to be eligible for a refund.&#xA0;</li><li style="text-align: left; font-size: 16px;">Administration and restocking fees may apply</li><li style="text-align: left; font-size: 16px;">If we&apos;re at fault, we will cover the cost of return and exchange. In other cases, the buyer is responsible for return postage costs.</li><li style="text-align: left; font-size: 16px;">We strongly encourage you to review the product details&#x2014;such as format options (Print or Online) and the vehicle models covered in the manual&#x2014;before purchasing. If you have any questions about the product&#x2019;s content or coverage, please don&#x2019;t hesitate to contact us prior to making your purchase.&#xA0;</li></ul>

What’s your return & refund policy?

If you've ordered a wrong manual, please get it touch with our customer service team at service.apac@haynes.com for resolution. Changing your Autofix Engine. If you have selected the wrong engine in your Autofix subscription and wish to change it, yo

If you&apos;ve ordered a wrong manual, please get it touch with our customer service team at <a href="mailto:service.apac@haynes.com" id="isPasted" target="_parent">service.apac@haynes.com</a> for resolution.&#xA0;Changing your Autofix EngineIf you have selected the wrong engine in your Autofix subscription and wish to change it, you can do so within 30 days of purchase.Simply log in to your Haynes account <a href="https://au.haynes.com/account/login">here&#xA0;</a>and navigate to My Online Products. There, you can select the Autofix repair guide you wish to update and choose the correct engine code from the dropdown menu.For more details, please refer to our return &amp; refund policy.&#xA0;

Do you offer exchanges?

We apologise if your order has arrived damaged. Sometimes this can happen in transit - we'll do our best to help. Please email us at service.apac@haynes.com with the images of your damaged item for further assistance. While we may not be able to guar

We apologise if your order has arrived damaged.&#xA0;Sometimes this can happen in transit - we&apos;ll do our best to help.Please email us at <a href="mailto:service.apac@haynes.com" id="isPasted" target="_parent">service.apac@haynes.com</a> <a href="mailto:cs@haynes.com.au" target="_parent"></a>with the images of your damaged item for further assistance.&#xA0;While we may not be able to guarantee your exact order is replaced due to stock issues, we&apos;ll be sure to resolve the situation as best we can.

What do I do if my item(s) arrives damaged?

Please write to us at service.apac@haynes.com  with the details of your order number, item name, and images of the received item. Note that the item must be returned in the original packaging and in the same brand-new condition ( with shrink wrap on)

Please write to us at <a href="mailto:service.apac@haynes.com" target="_parent">service.apac@haynes.com</a> <a href="mailto:cs@haynes.com.au" target="_parent"></a> with the details of your order number, item name, and images of the received item.&#xA0;&#xA0;Note that the item must be returned in the original packaging and in the same brand-new condition ( with shrink wrap on) as when you received it to be eligible for a refund. An admin/restocking fee may apply.If we&#x2019;re at fault, we will cover the cost of return/exchange. In other cases, the buyer pays for the return postage costs.For more details please refer to our Return &amp; Refund policy

What should I do if I received the wrong item?

Haynes Help Center AU

Returns and Refunds

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