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Technical TroubleshootingUpdated 3 months ago

If you have placed a new order for an online manual or AutoFix, please note that you’ll need to create an account using the same email ID as your used for purchase to access the manual content. 

For the best experience, we suggest using the latest version of Chrome, or Safari browser. 

If you're having trouble accessing the Online Manuals or Autofix, please try the following steps:

  • Verify Login: Ensure you're using the correct username (email) and password. Also, ensure you're logging in to our AU website at https://au.haynes.com/account/login
  • Try a Different Web Brower: Use a different browser to see if the issue persists. 
  •  Enable JavaScript: Ensure JavaScript is enabled in your browser settings.
  • Try Another Device: Attempt to access your manual from another device that meets system requirements.
  • Check Site Status: If other large file websites work but not ours, wait 15 minutes and try again.

If you can access from one device but not another, consider:

  • Disable Ad Blockers / Pop-Up Blockers/Security Programs: These can block access or display issues.
  • Check Background Activity: Ensure no downloads or unanswered dialog boxes are stalling your system.
  • Clear Browser Cache: This can resolve loading issues.
  • Run Malware Scan: Spyware/malware can affect performance and access.
  • Test Connection on Mobile Devices: Try accessing from a high-speed computer if mobile devices struggle.

Internet Issues:

  • Test Internet Speed: Use an online speed test to check actual performance.
  • Check Hardware: Ensure your modem, router, or network interface card is functioning properly.
  • Minimize Bandwidth Usage: Change your Wi-Fi password to prevent unauthorized access, and ensure your connection isn’t shared excessively.

If problems persist, contact our customer service team at [email protected] with your:

  • Login information (Account email ID)
  • Online Manual that you're trying to access 
  • Details of your device, browser & version 
  • Screenshot of the error
  • A detailed description of the issue 

We will address your issue as quickly as possible.

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